Tech Support Channels
A One–Hour Support Ticket Response Guarantee
We offer a 1–hour response warranty for any ticket or e–mail that you send to our support staff. We’ll swiftly reply to all typical queries and forward right away the case to our server administrators in case any further assistance is required. If you order the Managed Servers package, we will complete any of the included server administration services at a time that has been discussed with you earlier.
A Premium Support Service
If you need any assistance with the Web Site Control Panel or with any of the applications that we’ve installed on the dedicated server for you, you can contact our client support staff anytime through the ticketing system. In addition, in case you need assistance managing your dedicated web hosting server, you can order our Managed Servers package, that includes weekly Operating System updates, installation and problem troubleshooting procedures, server monitoring and rebooting services, backup hard drive space, etc.
An Intuitive Help Section
Every dedicated server is fitted out with our cost–free Web Site Control Panel, which sports a detailed knowledge base plus a group of educational video tutorials. Whenever you need help while working with the Web Site Control Panel, just click on the Help or Videos buttons located in the top right corner.