Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Response Guarantee

  • Each ticket you post to the technical assist crew will be replied to within up to one hour. All general problems shall be replied to straight away. Yet, if the service request you have submitted requires the aid of a capable administrator, we will forward the ticket to him and will let you know about the delay.

  • Top quality support service

  • Expert Client Support Service

  • We are working for you 24 hours a day to provide useful information and tech support and to assist you with any trouble that you might run into whilst administering your virtual server. We can easily support you with all installed in advance apps, like your Operating System, server administration panel (with regards to the VPS type) and the Web Site Control Panel made entirely by us.

  • Intuitive help center

  • A Descriptive Help Section

  • Each part of the Web Site Control Panel that is provided free–of–charge with your VPS offers you an internal articles base. One can find a range of thorough how–to articles and reviews and a range of step–by–step video lessons that display all the general site managing duties. You can access them by pressing the Help or Video buttons in the upper right part of each Control Panel section.