The support that you'll get from your cloud hosting supplier is really important, no matter if you have pre-sales questions and you aren't a customer yet, or you have some technical issue with a current account. Prompt and correct info about a question or a problem will save you lots of time and efforts, not mentioning that this is generally an indicator that you're ordering from a real website hosting supplier not from a reseller. If you purchase a hosting account through a company that does not own its servers and it can't access them directly, it is likely that you will wait for a few days so as to get a reply to any question, therefore your websites may remain offline for quite a while. However, a company that offers various means of communication and has a technical support team available any time can assist you right away and help you reduce or entirely avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Hosting

All of our cloud hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our website hosting solutions before you make a purchase or you're a current customer and you have any question or a difficulty, you will be able to contact us at any time, which includes weekends and holidays. We have a number of channels to get in touch with us - a couple of phone lines around the world for your convenience plus live chat support for billing, pre-sales and basic questions; email messages and support tickets for more technical issues or any troubles that require additional time to investigate and fix. Unlike a number of other web hosting suppliers, our trouble tickets come with a guaranteed max reply time of just one hour, thus no matter what the problem is, it'll be resolved in a timely manner and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to test our support services even before you purchase a semi-dedicated server account from us as we have telephone and online chat support for billing, pre-sales and general queries. Our agents will assist you to choose the best package or supply you with info about our servers, in order to check whether the system requirements for your web sites are met. When you are a current client, you'll also be able to contact us via email or via our ticketing system, that can be accessed from the Hepsia web hosting Control Panel. We warrant that any time you employ any of these 2 methods of communication, you'll receive a response within less than an hour and that’s 24/7, which includes weekends and official holidays. In case you've used the web hosting services of other companies, even large ones, you're able to compare the response time due to the fact that it usually takes a whole day for them to take care of a ticket.

24/7 Customer Support in VPS Servers

Using our VPS servers, you will not have to wait for more than an hour to receive assistance for any kind of problem that you may experience with the server or the software that comes pre-installed with it. We guarantee this short response time for all the support tickets which you open via your billing Control Panel or e-mail messages which you send to our technical support team. We also have local telephone numbers in several countries globally plus a live chat service where we will assist you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 via the different means of communication, so whatever your question or problem is, there's always somebody to assist you without delay. If you need assistance with third-party software, that you cannot install or which gives you problems, you're able to take advantage of the Managed Services upgrade package that we offer for all VPS plans.

24/7 Customer Support in Dedicated Servers

When you get a dedicated server through our company, you can contact us at any time using a number of channels and the maximum time that you will need to wait for an answer is up to 1 hour, so you can forget about waiting an entire day. Our customer and tech support service is available 24/7 no matter if it is a holiday or a weekend and we can help you with anything related to the applications that are pre-installed on the server. To get in touch with us about a tech issue, you can open a ticket via the Help section of your billing Control Panel or you can send us an email message. In case you have any general questions or you would like to know more about our web hosting solutions before you order, you may also use our live chat or you can call one of the local telephone numbers that we have in different countries around the world. When you're looking for assistance with third-party software that you are unable to set up or manage efficiently, you can add the Managed Services upgrade to your current package and our system administrators will assist you.