Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our cloud hosting is not separate from the hosting account. It’s an indivisible part of our fully featured Hepsia Control Panel and you will be able to access it whenever you wish with just several clicks of the mouse, without ever signing out of your account. The ticketing system features a quick-search box, which will help you track down the status of de facto any ticket that you have sent in the past, if necessary. Also, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can discover how to resolve a given problem before you actually open a ticket. The response time is no more than 1 hour, so you can receive prompt assistance at any moment and in case our customer support team recommends that you do something within your hosting account, you can do it instantaneously without having to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more convenient to manage everything in one single location, so we have integrated a trouble ticket system into the in-house created Hepsia hosting Control Panel, which is offered with each single semi-dedicated server plan. This will enable you to manage the communication with our customer support staff together with your disk drive space, which means that you won’t have to memorize additional sign-on credentials for a separate admin interface. You’ll be able to submit a new ticket or to check the status of an old one with no more than several clicks while you’re browsing the content within your semi-dedicated account. Plus, you can look through older tickets using a smart search filter or have a look at relevant knowledge base articles, which include solutions to commonly confronted obstacles. The inbuilt trouble ticket system is strictly monitored 24-7-365 with the maximum response time being only 60 minutes, so there will always be someone to assist you.