A live chat is a real-time method of communication between a website hosting supplier's support crew and its clients. It's an efficient method to get some info about the hosting services or have some problem resolved as you are speaking with a live agent. The benefits of using a real-time chat service instead of calling or opening a ticket are the low possibility of mistakes when you exchange data like usernames or domain names, the more rapid response time as the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you're able to do something different while the agent examines the issue in question. Also, you can join a live chat room from any computer which is connected to the world wide web, avoiding the telephone costs that you'll have to pay in case you are calling to another country.

Live Chat Support in Cloud Hosting

We supply a live chat assistance service for all cloud hosting that we offer and we will assist you with almost everything live. In case you do not have an account with us yet, we are able to provide you with more info about the packages so as to help you to pick the most appropriate plan. If you are a current client, we will be able to assist you with any general or billing issue plus with plenty of common technical matters, for instance an e-mail address installation in a desktop email client. When you can't phone us for whatever reason or you are in some country where we don't have a local telephone number, the live chat is the best choice to get in touch with us. Of course, some problems need longer time to investigate and test, therefore you'll have to open a support ticket to our technicians, however, we're able to save you time and help you with lots of problems on the chat.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we provide with all our semi-dedicated service, you're able to get the the right answers for any questions you may have or get lots of troubles resolved without delay. The chat service is online every single day, therefore you can get in touch with a representative even on holidays and weekends. In case you are unsure which package is better for your websites or if our leading-edge cloud hosting platform covers some system requirements, you can join our live chat before buying anything. In case you are an active customer, you can obtain more details about account settings, billing issues and a variety of common tech troubles you may have, for example if you cannot install an email account in a client on your personal computer. Our live chat will save you a lot of time regardless where you are or when you get in touch with us.