One-Hour Response Guarantee in Cloud Hosting
If you are using one of our cloud hosting and you have a question or confront a certain difficulty, you can contact us 24-7 by submitting a technical support ticket or by sending an email and we’ll make certain that you get a reply in no more than an hour. If the issue can be resolved, we will do it before we get back to you, whilst if there’s something that you need to do on your end, we’ll provide you with all the required info – what possible solutions to try out, what settings to check, etc. Usually, you will receive an answer within 30 minutes max, which implies that waiting for hours and hours on end or even for more than a day to get assistance is something impossible. Our one-hour reply guarantee applies to any question that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take advantage of our truly fast support services. You’ll receive a reply to any ticket posted via the web hosting Control Panel or email sent to our technical and client support team in less than one hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. Often, it takes considerably less time to examine and fix a problem. We’ll provide you with more details in case the solution involves something that has to be done on your end. In case you touch base with us during national holidays or weekends, the response time will be the same and considering the fact that our support staff is available to you 24x7x365, you will receive timely assistance for practically any technical, general or billing issue irrespective of what time it is.