Phone Support in Cloud Hosting
In case you choose to purchase one of our cloud hosting, you will be able to get in touch with our support team over the phone for 14 hours per day. We can help you choose the ideal package for your sites because we realize that it is better to discuss such matters with a live person. In case you already have an account, we will help you with all sales/billing questions and / or general matters, even with some tech matters which don't require a lot of time or escalation to a system administrator because it'll be more appropriate to open a support ticket for time-consuming troubles so as to have all the correspondence in a single place. We now have phone numbers in the United States, the UK and Australia, so you can call the one you prefer and talk with our agents.
Phone Support in Semi-dedicated Servers
Every time you want more info regarding the semi-dedicated service that we supply, you're able to call any of the three support lines we have worldwide - in the U.S.A., Great Britain and Australia. Thus, you'll be able to check ahead of time whether our solutions will be suitable for your sites. In case you are already our client and you have a semi-dedicated account, you have the option to reach us over the phone for fourteen hours every day about any type of billing or common issues. For strictly technical matters you will have to take advantage of our ticketing system so as to communicate with our technical support since someissues just need longer time to be solved, but we will help you over the phone with a number of minor tech problems as well, saving you the time and efforts.